Returns
Eligible items must be unused, in original packaging, and with tags intact. Contact us within 30 days of delivery at [email protected], providing your order number and details. We will provide a prepaid return label, and we cover return shipping costs.
Exchanges
Accepted for incorrect, damaged, or not as described items, and for size or color changes (excluding sale and custom items). Contact us to request a prepaid return label. Send back the item, and once received and inspected, a replacement will be sent.
Refunds
Processed within 2 business days after receiving the return. It may take up to 3 business days for the refund to appear in your account. Partial refunds may apply for used items or items not in original condition.
Customer Support
For any questions or concerns, contact our support team at [email protected]. We typically respond within 1-2 business days.
Email: [email protected]
Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Support Hours: Monday to Friday | 10:00 AM – 8:00 PM (GMT)